LAX FlyAway® – Travel Information/FAQ
LAWA |  LAX |  VNY
 
blink newNotice: No schedule changes during the holidays.
blinking new
Notice: “TAP Card Reader On The Move” begins on October 1st, 2017
All TAP card readers on the Union Station and Van Nuys FlyAway
buses will be relocated to the ticket booths.
Please click here for more information.
TAP Card Reader On The Move

Travel Information/Frequently Asked Questions



How do I purchase a ticket?

You may purchase in person by credit/debit card, or online: www.lawa.org/flyaway.
 
 

Can I buy a FlyAway ticket at LAX?

Tickets may be purchased at the bus or destination termination booth with Visa, MasterCard or American Express credit or debit cards.
 
 

Does FlyAway accept cash?

Currently, cash may be used to purchase tickets at Metrolink ticket machines located at Union Station. No other routes accept cash at this time. If asked to pay cash, please report the incident to FlyAwayComments@lawa.org.
 
 

Do I need to print out a copy of my ticket to board the bus?

Union Station/Van Nuys routes
You can show the FlyAway driver either a hard copy or electronic copy of your confirmation email.

Hollywood/Westwood/Long Beach routes– no ticket via email
You will receive an email receipt. You can show the receipt from your phone or tablet or provide the confirmation number to the bus driver.
 
 

Are tickets good for any time?

Tickets are good for 30 days from the date of purchase and are good for any time of day. We are unable to provide extensions or refunds.
 
 

Can someone else other than the person whose name is on the ticket use the ticket?

Yes, a ticket may be used by anyone in its possession.
 
 

I inadvertently bought two FlyAway tickets, but I only need one, may I get a refund?

No, all sales are final. Tickets are valid 30-days from the date of purchase.
 
 

I was charged multiple times for one trip. Can I be refunded?

Please call the 24-Hour FlyAway Customer Service Telephone Numbers:
  • Union Station, Van Nuys, and Orange Line Routes: (714) 507-1170
  • Westwood, Hollywood, and Long Beach Routes: (310) 834-1002

 
 

Are there senior discounts on the Fly Away from Union Station to LAX if you have a TAP card?

There are no direct senior discounts on the FlyAway but you can purchase an EZ pass for $42 and ride the FlyAway.
 
 

Does LAWA/LAX employee get a free ride on FlyAway Bus?

No. They are subject to normal fares. However, they have the option to purchase a monthly pass for $120. Employee monthly passes are available for purchase at:
  • Union Station Ticket Window, One Gateway Plaza, Los Angeles, CA 90045
  • Van Nuys FlyAway Terminal Ticket Window, 7610 Woodley Ave., Van Nuys, CA 91406
  • LAWA Rideshare – Administration West, 7301 World Way West, #200, Los Angeles, CA 90045
  • LAWA Rideshare – Skyview Center, 6053 West Century Blvd., #420, Los Angeles, CA 90045

 
 

SCHEDULES

What are the FlyAway Bus Schedules?

Schedules can be viewed at www.LAXFlyAway.org. Click the button on the left for the schedule of the route name you wish to see.
 
 

What are typical travel times?

Travel times vary, depending on traffic. For real time travel information, please call:
  • Union Station, Van Nuys, and Orange Line Routes: (714) 507-1170
  • Westwood, Hollywood, and Long Beach Routes: (310) 834-1002

 
 

Do you operate special holiday schedules?

Our regularly scheduled service operates during the holiday seasons. We do not decrease service during the holidays, however, if we add additional services the information will be posted on our website at www.LAXFlyAway.org
 
 

When should I arrive before my bus?

Please arrive 10 minutes before the scheduled departure time. For safety reasons, no boarding is permitted two minutes prior to bus departure.
 
 

ROUTES/PICK-UP LOCATIONS

Where does the FlyAway service?

The LAX FlyAway® buses offer convenient regularly scheduled* round- trips, seven days a week, between each terminal at LAX and following locations. Click on the route name to see exact location:
 
 

Where do I go to catch the FlyAway Bus at LAX?

At LAX, the FlyAway pickup is located at the arrival/lower level’s outer curb, under the green signage at each terminal. (See below)
Green Signage
 
 

TRAVEL NEEDS

Are children required to ride in a car seat on the FlyAway?

No, a car seat is not required. Parents can choose to hold babies on their laps and stow the car seat or opt to have the baby ride in the car seat on the bus.
 
 

Are FlyAway buses wheelchair accessible?

Yes, all FlyAway buses are wheelchair accessible.
 
 

Are animals allowed (e.g. dogs, birds) on the bus?

Trained service animals are allowed to accompany qualified customers with disabilities on the bus. A service animal should sit in the floor space in front of the customer's seat but cannot protrude into the aisles to comply with safety regulations. Non-service animals are required to be in a suitable carrier and must fit completely under the seat in front of the customer and remain there at all times.
 
 

Can you reserve a seat on the bus for a specific date and time?

The FlyAway bus service is on a first-come, first-served basis.
 
 

Do the FlyAway buses have bathrooms?

No, buses are not equipped.
 
 

BAGGAGE INFORMATION

What are the FlyAway Baggage Guidelines?

Please click here to view the FlyAway Baggage Guidelines.
 
 

LOST AND FOUND

Do you have lost and found?

Yes. To inquire about lost and found items, please call:
  • Union Station, Van Nuys, and Orange Line Routes: (714) 507-1170
  • Westwood, Hollywood, and Long Beach Routes: (310) 834-1002

 
 

OTHER

Whom do I contact regarding injury and/or accident caused by the FlyAway bus?

If you wish to file a claim, you may do so with the City Attorney’s Office by calling 424-646-5010 or submitting the online form via https://claims.lacity.org. Please also e-mail us at FlyAwayComments@lawa.org to file a complaint.
 
 


FlyAway® Comment Form

 
Van Nuys

Union Station

Westwood

Long Beach

Hollywood
News-Press

About the FlyAway

Travel Information

Fares

Submit a Comment
Other Ground Transportation
LAX Shuttle
Hotel & Parking Lot Shuttles
Long Distance Vans
Public Transportation
Rental Cars
Scheduled Buses
Shared Ride Vans
Taxis
1-866-iFLYLAX
One World Way
Los Angeles, CA 90045
Phone (866) 435-9529
Fax (424) 646-9209

© Los Angeles World Airports. All rights reserved.